Base: $82,217.00 - $121,155.00; bonus/equity: not ...
Itil v4 knowledge
Change management process
Problem management process
Ensure stable, reliable IT services by coordinating end-to-end Change Management processes and driving proactive Problem Management practices
Job Summary
Ensure stable, reliable IT services by coordinating end-to-end Change Management processes and driving proactive Problem Management practices.
Leads and coordinates the full lifecycle of IT changes, oversees and enforces adherence to ITSM processes, and develops the IT Change Calendar.
Maintains and updates ITSM policies, provides training, and participates in IT service reviews for continual service improvement.
Matching Summary
Ensure stable, reliable IT services by coordinating end-to-end Change Management processes and driving proactive Problem Management practices.
Salary
Base: $82,217.00 - $121,155.00; Bonus/Equity: Not specified; Benefits: comprehensive and competitive benefits plan, employer-matched defined benefit pension plan
Skills & Requirements
Must-have
ITIL v4 knowledge
Change Management process
Problem Management process
Root Cause Analysis (RCA)
ITSM tools experience
vendor performance monitoring
Nice-to-have
principles-based approach
meaningful work
public service commitment
proactive service improvement
AI/ML in ITSM
Key Requirements
8+ years IT Service Management experience
ITIL Intermediate, COBIT, or Lean/Six Sigma certifications (asset)
Experience facilitating CAB meetings
Experience leading RCA sessions
Experience with ITSM tools (ServiceNow, Jira, Avanti)