Customer Experience Executive

ABSA

Victoria, Zimbabwe
Dispense and receive financial instruments
Verify transaction accuracy and completeness
Reconcile own till cash
Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs)

Job Summary

  • Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
  • Cross-sell appropriate customer needs related products face to face and participate in the branch sales initiatives by effective lead generation.

Matching Summary

Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Skills & Requirements

Must-have

  • dispense and receive financial instruments
  • verify transaction accuracy and completeness
  • reconcile own till cash
  • deliver world class customer service
  • manage customer queries and complaints
  • cross-sell appropriate products
  • joint custody of note reserve

Nice-to-have

  • empowering Africa's tomorrow
  • design your future
  • proudly African group
  • lead generation
  • customer servicing initiatives

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter