Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues
Job Summary
Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues.
Assist with guestroom reservations including changes, cancellations, processing travel agent commissions, responding to travel agent inquiries, managing guestroom inventory, and reviewing reservations for accuracy and hotel preparedness.
Benefits include paid time off, medical, dental, vision insurance, 401K, complimentary shift meal, and discounted room rates.
Matching Summary
Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues.
Skills & Requirements
Must-have
Opera Cloud
Opera CRS
Microsoft Office Suite
Excel proficiency
guest history records
telephone etiquette
Nice-to-have
Spanish fluency
problem solving abilities
suggestive upselling
organized record keeping
Key Requirements
Diploma or Degree in Hotel/Hospitality Management an asset
Previous experience with Opera and Opera CRS systems
Fluent in English
Intermediate mathematical skills
Proficiency with computers and electronic equipment