Customer Experience Manager

Granite Construction Incorporated

Base: $96,541.00 - $144,813.00; bonus/equity: not ...
3+ years dispatching experience
3+ years customer facing role
Ms office intermediate to high level
This position is responsible for ensuring the consistency of processes and policies while managing the customer experience team to match customer needs with materials dispatch

Job Summary

  • This position is responsible for ensuring the consistency of processes and policies while managing the customer experience team to match customer needs with materials dispatch.
  • The company offers a comprehensive benefits package including paid holidays, medical insurance where Granite pays 100% of premiums for eligible employees, and a 100% match on the first 6% of 401(k) contributions.
  • Granite Construction Incorporated is a member of the S&P 400 Index and values its employees as the foundation of its century-old success in heavy civil contracting.

Matching Summary

This position is responsible for ensuring the consistency of processes and policies while managing the customer experience team to match customer needs with materials dispatch.

Salary

Base: $96,541.00 - $144,813.00; Bonus/Equity: Not specified; Benefits: Paid holidays, sick leave, medical/dental/vision/life/disability insurance, 401(k) match

Skills & Requirements

Must-have

  • 3+ years dispatching experience
  • 3+ years customer facing role
  • MS Office intermediate to high level

Nice-to-have

  • Bilingual Spanish preferred
  • High school diploma or equivalent
  • 4-year degree preferred

Key Requirements

  • 3+ years dispatching experience
  • 3+ years customer facing role
  • Intermediate to high MS Office skills

Work Rights

Not specified

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