Senior Service Designer - Product & Experience

Capco

London, United Kingdom
On-site
Service design methods
Customer experience practices
Ai-driven capabilities
Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy

Job Summary

  • Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy.
  • You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global business organisations adopt customer-driven operating models.
  • Facilitate senior-level workshops and lead discovery activities to define experience design strategies, leveraging AI-enabled research, insight synthesis, and sense-making techniques.

Matching Summary

Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy.

Skills & Requirements

Must-have

  • Service design methods
  • Customer experience practices
  • AI-driven capabilities
  • Customer Journey Management systems
  • Senior-level workshops

Nice-to-have

  • Lead with empathy
  • Design with impact
  • Transform experiences
  • Trusted advisor to clients

Key Requirements

  • Strong expertise in service design
  • Proven ability to lead change
  • Experience in Customer Journey Management
  • Hands-on AI experience

Work Rights

Not specified

Tailored Resume

Cover Letter