Customer Care Support Specialist

S&P Global Market Intelligence

Tokyo, Japan
Technical problem solving
Customer relationship management
Knowledge base development
The Customer Care Support Specialist role acts as the primary point of contact for client questions and issues, ensuring seamless communication and relationship management

Job Summary

  • The Customer Care Support Specialist role acts as the primary point of contact for client questions and issues, ensuring seamless communication and relationship management.
  • Responsibilities include troubleshooting customers’ technical issues to determine the root cause of the problem and recommending a suitable solution.
  • The team fosters a collaborative, supportive, and solution-oriented culture that encourages knowledge sharing and continuous learning.

Matching Summary

The Customer Care Support Specialist role acts as the primary point of contact for client questions and issues, ensuring seamless communication and relationship management.

Skills & Requirements

Must-have

  • technical problem solving
  • customer relationship management
  • knowledge base development
  • fluent English communication
  • attention to details

Nice-to-have

  • solution-oriented culture
  • continuous learning
  • cross-functional collaboration
  • teamwork is highly valued

Key Requirements

  • 1-3 years client-facing experience
  • Bachelor's degree
  • Japanese native speaker
  • Fluent English speaker

Work Rights

Not specified

Tailored Resume

Cover Letter