Sme - Facilities Help Desk

JLL

Taguig, Philippines
Facility management support operations
24/7 client assistance
Inbound and outbound communication handling
JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in real estate

Job Summary

  • JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in real estate.
  • The Facilities Help Desk Analyst role involves managing facility management requests, analyzing data for improvements, and mentoring junior analysts to enhance team performance.
  • JLL is committed to diversity, inclusion, and providing resources to support employee health, financial, and personal well-being.

Matching Summary

JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in real estate.

Skills & Requirements

Must-have

  • Facility management support operations
  • 24/7 client assistance
  • Inbound and outbound communication handling
  • Operational data analysis
  • Cross-functional collaboration
  • Customer issue resolution ownership

Nice-to-have

  • Mentoring and coaching team members
  • Process improvement and preventive measures
  • Performance metrics dashboard development
  • Stakeholder engagement best practices
  • Strategic planning participation
  • Quality assurance protocols

Key Requirements

  • Experience in facility management support
  • Strong communication skills
  • Ability to analyze operational data
  • Experience mentoring junior staff
  • English language proficiency
  • Work authorization for Philippines

Work Rights

Not specified

Tailored Resume

Cover Letter