Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket resolution
Hardware and software installation
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks as part of its hiring process to ensure a safe campus community.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement contributions

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT service ticket resolution
  • Hardware and software installation
  • Endpoint management software experience
  • IT hardware deployment and transport

Nice-to-have

  • Strong customer service skills
  • Effective communication skills
  • Ability to analyze and troubleshoot systems
  • Knowledge of TCP/IP model
  • Remote software and hardware support

Key Requirements

  • Bachelor’s degree or equivalent experience in computer science or related field
  • Minimum two years of computer support experience or five years with technical training
  • Experience with Endpoint management software like KACE or SCCM
  • Ability to legally work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter