Global Tech Infrastructure & Operations - SMO Service Desk and ServiceNow Platform, Director

McDonald's

Base: $168,350 - $218,860; bonus/equity: bonus eli...
On-site
Servicenow platform management
Corporate service desk leadership
Itil industry standards knowledge
McDonald's is seeking a Director for its Global Tech Infrastructure & Operations team to lead the ServiceNow platform and Corporate Service Desk, focusing on enhancing technology services and ITSM processes. The ideal candidate will have extensive experience in technical product management, particularly with enterprise SaaS products and service desk operations

Job Summary

  • This role leads the ServiceNow platform and Corporate Service Desk to ensure efficient operation of technology services for McDonald's global partners.
  • The position involves developing automation for early intervention in emerging issues and managing vendor relationships to align with organizational objectives.
  • Candidates will benefit from a comprehensive compensation package including bonus eligibility, long-term incentives, health benefits, and flexible working arrangements.

Matching Summary

Match Score: 85

McDonald's is seeking a Director for its Global Tech Infrastructure & Operations team to lead the ServiceNow platform and Corporate Service Desk, focusing on enhancing technology services and ITSM processes. The ideal candidate will have extensive experience in technical product management, particularly with enterprise SaaS products and service desk operations.

Salary

Base: $168,350 - $218,860; Bonus/Equity: Bonus eligible and Long-Term Incentive eligible; Benefits: Health, welfare, 401(k), adoption assistance, educational assistance

Skills & Requirements

Must-have

  • ServiceNow platform management
  • Corporate Service Desk leadership
  • ITIL industry standards knowledge
  • Managed service provider relationships
  • Enterprise SaaS product experience

Nice-to-have

  • AI and robotics integration interest
  • Strong analytical and quantitative skills
  • Collaborative cross-functional teamwork
  • Experience with automation strategies
  • Ability to translate technical concepts

Key Requirements

  • 10+ years technical product or service desk experience
  • Bachelor's degree or equivalent combination
  • ITIL Foundations Certification preferred
  • Proven track record managing service desk operations
  • Experience with enterprise platforms and leadership communication

Work Rights

Not specified

Tailored Resume

Cover Letter