Customer Success Manager (technical)

Appian

Boston, United States
On-site
Strategic advisor to customers
Drive customer adoption of appian
Understand customer business goals
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies

Job Summary

  • Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future.

Matching Summary

Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.

Skills & Requirements

Must-have

  • Strategic advisor to customers
  • Drive customer adoption of Appian
  • Understand customer business goals
  • Technical aptitude and business acumen
  • Communicate with executive and technical audiences

Nice-to-have

  • Passionate team dedicated to accomplishing hard things
  • Cultivate impactful relationships with stakeholders
  • Catalyst for customer success
  • Advocate for agile practices

Key Requirements

  • Bachelor's degree in a technical field
  • 10+ years of combined experience in technology or technical consulting
  • Experience with agile and software development
  • Proven ability to act as a trusted advisor
  • Demonstrable understanding of enterprise platforms
  • Excellent consulting, communication, and presentation skills
  • Strong organization and project management skills
  • 25% average travel

Work Rights

Not specified

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