Job Summary

• This is an entry-level, post-sale technical support role focused on first-response support, case understanding, triage, and analysis, following established procedures to gather information and ensure issues are comprehensively understood.
• You will manage inbound support tickets and calls while delivering consistently high-quality, empathetic support to institutional administrators, faculty, and staff, using strong cognitive and analytical skills to manage complexity and build diagnostic expertise.
• The role requires balancing speed with methodical work, proactively identifying solutions, and collaborating cross-functionally with Product Support, Engineering, Product, and other internal teams to improve products and processes.

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Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent
• 1-2 years BPO experience
• Above average to Excellent communication skills
• Ability to quickly learn and apply enterprise AI tools
• Strong critical thinking, analytical, and troubleshooting skills
• Minimum of 1-year tenure in current role (internal)

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