Customer Support Specialist (m/w/d) - Remote (deutschland/ Irland Eu)

Next Lotto Impressum Datenschutz

Konstanz, Germany
Competitive salary; not specified; benefits: 30 va...
**
3+ years customer support experience
German and english written communication
Structured data analysis skills
** Next Lotto is seeking a Customer Support Specialist (m/w/d) to join their team in a remote capacity within Germany or Ireland. The role focuses on addressing customer inquiries, utilizing data insights to enhance product development, and maintaining high-quality communication and documentation. **

Job Summary

  • The role involves acting as the primary contact for users while transforming customer feedback into structured insights for product development.
  • Candidates must efficiently handle high volumes of inquiries via email and community channels, even during peak jackpot periods.
  • The company offers a competitive salary, 30 vacation days, a MacBook, and a generous budget for professional development.

Matching Summary

Match Score: 75

** Next Lotto is seeking a Customer Support Specialist (m/w/d) to join their team in a remote capacity within Germany or Ireland. The role focuses on addressing customer inquiries, utilizing data insights to enhance product development, and maintaining high-quality communication and documentation. **

Salary

Competitive salary; Not specified; Benefits: 30 vacation days, 2 extra holidays, Weiterbildungsbudget

Skills & Requirements

Must-have

  • 3+ years Customer Support experience
  • German and English written communication
  • Structured data analysis skills
  • Helpdesk and digital tools proficiency
  • High-volume peak period management

Nice-to-have

  • Experience with AI tools and automation
  • Notion and Slack familiarity
  • Product development collaboration
  • Analytical thinking for pattern recognition
  • Openness to continuous improvement

Key Requirements

  • Minimum 3 years Customer Support experience
  • Fluency in German and good English
  • Experience with structured data and reports
  • Proven ability to work independently and remotely

Work Rights

Not specified

Tailored Resume

Cover Letter