Customer Service - Senior Personal Banker

NatWest Group

Macclesfield, United Kingdom
Base: £26,350; bonus/equity: not specified; benefi...
Proactive customer support
Digital channel promotion
Complex financial needs
You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

Job Summary

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
  • As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
  • You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work.

Matching Summary

You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.

Salary

Base: £26,350; Bonus/Equity: Not specified; Benefits: Protection, healthcare, lifestyle benefits, 36 days holiday, retirement fund contribution

Skills & Requirements

Must-have

  • proactive customer support
  • digital channel promotion
  • complex financial needs
  • Financial Health checks
  • customer account reviews
  • building rapport and trust

Nice-to-have

  • passion for excellent customer service
  • motivated to develop career
  • improve standards for customers
  • taking stress out of banking

Key Requirements

  • experience in customer service environment
  • ability to thrive under pressure
  • achieve customer satisfaction
  • coach the branch team
  • excellent communication skills
  • excellent interpersonal skills
  • excellent planning skills
  • excellent organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter