Patient Service Specialist

Cleveland Clinic

Mayfield Hts, US
On-site
Exceptional customer service skills
Patient registration and scheduling
Insurance verification and billing
Cleveland Clinic is seeking a Patient Service Specialist for its Hillcrest Hospital in Mayfield Heights, US. The role focuses on enhancing patient experiences through excellent customer service and efficient administrative support within various departments

Job Summary

  • As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families by supporting areas such as Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services.
  • Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.
  • Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass.

Matching Summary

Match Score: 85

Cleveland Clinic is seeking a Patient Service Specialist for its Hillcrest Hospital in Mayfield Heights, US. The role focuses on enhancing patient experiences through excellent customer service and efficient administrative support within various departments.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Patient registration and scheduling
  • Insurance verification and billing
  • Proficient in PC applications
  • Conflict resolution abilities

Nice-to-have

  • Proactive patient assistance
  • START with Heart and HEART models
  • Familiarity with MyChart
  • Medical terminology knowledge

Key Requirements

  • High School Diploma or GED and two years of experience OR Associate’s Degree and one year of experience OR Bachelor’s Degree
  • Two years of experience in patient registration, appointment scheduling, insurance processing or customer service
  • Experience with providing customer service and conflict resolution
  • Ability to perform basic math

Work Rights

Not specified

Tailored Resume

Cover Letter