This role serves as the face of Finastra to clients while acting as the voice of the client internally within a hybrid work model
Job Summary
This role serves as the face of Finastra to clients while acting as the voice of the client internally within a hybrid work model.
The position requires deep technical investigation skills to resolve complex issues in both on-premises and cloud environments for U.S. banking clients.
Employees enjoy unlimited vacation, flexible hybrid working arrangements, and access to comprehensive well-being and career development resources.
Matching Summary
This role serves as the face of Finastra to clients while acting as the voice of the client internally within a hybrid work model.
Skills & Requirements
Must-have
Strong analytical skills for root cause analysis
Experience with cloud and on-premises solutions
Proficiency in debugging tools and audit logs
Knowledge of Windows OS, Azure, databases, and networks
Excellent communication and empathy for client interactions
Nice-to-have
Understanding of U.S. banking concepts or lending operations
Experience with Finastra's LaserPro program
Ability to create knowledge base articles
Leadership qualities and peer mentorship drive
Proactive approach to identifying trends and preventing issues
Key Requirements
University degree in Computer Science, Mathematics, Business, IT, or related major
Located in Sandy Springs, Atlanta area (excluding NYC and California)
Technical aptitude with debugging and troubleshooting experience
Work Rights
Must be located in posted location or immediate surrounding areas; not available for NYC or California residents