Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 - $254,600 usd; bonus/equity: may b...
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Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
** Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer adoption and retention. This fully remote position plays a key role in the Customer Success Center of Excellence, focusing on measurable improvements in customer engagement and satisfaction. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer adoption and retention. This fully remote position plays a key role in the Customer Success Center of Excellence, focusing on measurable improvements in customer engagement and satisfaction. **

Salary

Base: $169,800 - $254,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes
  • drive innovation and continuous improvement

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • integrity, empathy, and shared enthusiasm
  • AI-enabled nudges and scaled outreach patterns

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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