Base: $31,600.00 - $45,800.00; bonus/equity: not s...
Hybrid
Knowledge of university policies and procedures
Troubleshooting customer issues
Operating point-of-sale systems
Penn State is seeking Customer Service Support Representatives to provide internal and external support for various university functions and services. The role involves resolving customer inquiries, processing orders, and promoting university offerings, with a focus on delivering high-quality service in a hybrid work environment
Job Summary
The role involves providing internal and external customer support for various university functions including housing, dining, and athletics.
Employees are responsible for investigating issues, troubleshooting problems, and providing timely resolutions to faculty, staff, students, and visitors.
The position offers a competitive benefits package including comprehensive medical coverage and a generous 75% tuition discount.
Matching Summary
Match Score: 75
Penn State is seeking Customer Service Support Representatives to provide internal and external support for various university functions and services. The role involves resolving customer inquiries, processing orders, and promoting university offerings, with a focus on delivering high-quality service in a hybrid work environment.
Salary
Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, 75% tuition discount
Skills & Requirements
Must-have
Knowledge of university policies and procedures
Troubleshooting customer issues
Operating point-of-sale systems
Nice-to-have
Experience in hospitality or dining services
Ability to promote programs and services
Strong interpersonal communication skills
Key Requirements
High School Diploma or GED required
Authorization to work in the U.S. required
Successful completion of background checks required