Customer Service Representative Mandarin Speaking

BMO

Yonge Street, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Hybrid
Mandarin speaking ability
Exceptional customer service delivery
Identify customer needs
BMO is seeking a Mandarin-speaking Customer Service Representative to deliver exceptional service to customers and identify their financial needs. The role involves working collaboratively within the branch to support customer inquiries, handle transactions, and provide advice on banking solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries, while offering advice on digital options.
  • Contributes to meeting branch business results and customer experience goals through collaborative teamwork and operational support.

Matching Summary

Match Score: 75

BMO is seeking a Mandarin-speaking Customer Service Representative to deliver exceptional service to customers and identify their financial needs. The role involves working collaboratively within the branch to support customer inquiries, handle transactions, and provide advice on banking solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Mandarin speaking ability
  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial guidance
  • Handle banking transactions
  • Collaborate with branch partners

Nice-to-have

  • Creative problem solving
  • Personalized customer experience
  • Proactive customer engagement
  • Continuous improvement mindset

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter