Senior Technical Support Engineer

WORKDAY AUSTRALIA PTY

Australia
Hybrid (50% in-office participation required quarterly)
3+ years saas technical support experience
Fluent japanese and english bilingual skills
Splunk kibana grafana troubleshooting tools
Workday Australia is seeking a Senior Technical Support Engineer for a hybrid customer-facing role. The ideal candidate will possess strong problem-solving skills and technical expertise, particularly in SaaS solutions, while being fluent in both Japanese and English

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for global customers.
  • The team fosters a learning environment where open collaboration and cross-functional teamwork are vital for success.
  • Candidates will act as a key regional point of contact for critical Japanese customers while participating in a 24x7 global coverage plan.

Matching Summary

Match Score: 85

Workday Australia is seeking a Senior Technical Support Engineer for a hybrid customer-facing role. The ideal candidate will possess strong problem-solving skills and technical expertise, particularly in SaaS solutions, while being fluent in both Japanese and English.

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent Japanese and English bilingual skills
  • Splunk Kibana Grafana troubleshooting tools

Nice-to-have

  • Experience with Workday or Salesforce platforms
  • Strong analytical and problem-solving skills
  • Ability to manage multiple urgent priority issues

Key Requirements

  • Senior Technical Support Engineer title
  • Bilingual fluency in Japanese and English required
  • 3+ years proven ability in SaaS technical support

Work Rights

Not specified

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