Service Resolution Representative

livenation.fr

Auckland, New Zealand
Onsite
Resolve customer issues efficiently
Liaise with internal departments
Handle problematic calls
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans

Job Summary

  • The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.
  • Being a Service Resolution Team member is about building fan trust by finding resolutions in an ever-changing environment.
  • Our vision at Ticketmaster is to connect people around the world to the live events they love.

Matching Summary

The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.

Skills & Requirements

Must-have

  • Resolve customer issues efficiently
  • Liaise with internal departments
  • Handle problematic calls
  • Monitor mailboxes and queues
  • Provide high level of service
  • Work rotating roster including weekends

Nice-to-have

  • Proactive problem-solving approach
  • Positive friendly can-do attitude
  • Strong critical thinking skills
  • Embrace change and adapt
  • Passion for live entertainment

Key Requirements

  • Customer service background
  • Manage multiple tasks
  • Flexibility to work any shift
  • Ability to exercise basic judgment
  • PCI compliance police clearance check

Work Rights

Not specified

Tailored Resume

Cover Letter