Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 - $254,600 usd (primary location); ...
Hybrid (flexible schedule with at least 50% of time spent in-office or in the field each quarter)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to develop and manage customer success programs that enhance product adoption and retention. This role involves cross-functional collaboration to translate strategic objectives into actionable programs, leveraging data to measure and improve outcomes

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to develop and manage customer success programs that enhance product adoption and retention. This role involves cross-functional collaboration to translate strategic objectives into actionable programs, leveraging data to measure and improve outcomes.

Salary

Base: $169,800 - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for bonus plan or commission/bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • build structured motions for high-risk cohorts
  • simplify and standardize end-to-end processes
  • drive innovation and continuous improvement

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • bold ideas and genuine care

Key Requirements

  • 8+ years in Customer Success or related field
  • Proven track record designing adoption/retention programs
  • Experience in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs
  • Strong analytical skills with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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