Teamleiter Notruf- Und Serviceleitstelle (m/w/d)

JOHNSON CONTROLS

Ratingen, Germany
Performance-based + market-conform; planned allowa...
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Vds-certified nsl specialist or equivalent
Minimum 2 years experience in certified dispatch center
Ability to work rotating shift schedules
** Johnson Controls is seeking a Team Leader for their Alarm and Service Control Center in Ratingen, Germany. The ideal candidate will have experience in a certified emergency service center, strong leadership skills, and the ability to manage team performance effectively while ensuring high service quality. **

Job Summary

  • The role involves leading a team of specialists in one of the most modern, EU-norm certified emergency call centers in Ratingen.
  • Responsibilities include ensuring service quality, monitoring key performance indicators, and managing unplanned events like fires or break-ins.
  • The company offers comprehensive training, free parking, corporate benefits, and a 24/7 accident insurance policy.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a Team Leader for their Alarm and Service Control Center in Ratingen, Germany. The ideal candidate will have experience in a certified emergency service center, strong leadership skills, and the ability to manage team performance effectively while ensuring high service quality. **

Salary

Performance-based and market-conform; planned allowances paid even during illness

Skills & Requirements

Must-have

  • VdS-certified NSL specialist or equivalent
  • Minimum 2 years experience in certified dispatch center
  • Ability to work rotating shift schedules
  • Strong communication and cooperation skills
  • Result-oriented and entrepreneurial mindset

Nice-to-have

  • Experience with incident management plans
  • Coaching and qualification of team members
  • High level of engagement and self-motivation
  • Sovereign and independent action style

Key Requirements

  • VdS-certified NSL-Fachkraft or comparable completed training
  • At least 2 years of professional experience in a certified emergency dispatch center
  • Willingness to work in shift service

Work Rights

Not specified

Tailored Resume

Cover Letter