Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
Hybrid (at least 50% of the time in-office or field)
Design and orchestrate scaled programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
Workday is seeking an Adoption & Retention Programs Lead to develop and manage global programs aimed at enhancing customer success through improved product adoption and retention. The role emphasizes cross-functional collaboration, data-driven decision-making, and a focus on scalable program execution

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • This role designs and orchestrates a portfolio of scaled programs that protect and grow Workday’s customer base by improving product adoption, value realization, and renewal health across regional and product Customer Success teams.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to develop and manage global programs aimed at enhancing customer success through improved product adoption and retention. The role emphasizes cross-functional collaboration, data-driven decision-making, and a focus on scalable program execution.

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • Design and orchestrate scaled programs
  • Integrate programs into GTM and CS operating model
  • Define program-level KPIs and measurement frameworks
  • Mitigate risk and protect revenue integrity
  • Simplify processes and scale through platforms
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments

Work Rights

Not specified

Tailored Resume

Cover Letter