As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks to assess needs.
The role involves problem solving, championing processes, and driving a risk-adverse culture while positively impacting customers’ financial wellbeing.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Effective problem solving skills
Excellent communication skills
Ability to work in busy retail environment
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to articulate financial terms clearly
Holistic customer solutions approach
Experience in financial services or retail
Ability to educate on digital banking options
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality
Availability for Wednesday to Friday 12pm-4pm roster