Analista Customer Service Pleno - São Paulo/sp Ou Uberaba/mg

Mosaic Company

São Paulo, SP, Brazil
Hybrid (3 days in-office per week)
End-to-end incident management
Sla adherence and monitoring
Cross-functional coordination
Mosaic Company is seeking a Customer Service Analyst for its São Paulo or Uberaba locations, focusing on end-to-end incident management, SLA adherence, and cross-departmental coordination. Ideal candidates should possess a completed higher education degree, strong Office skills, and the ability to develop dashboards and reports, with English proficiency as a bonus. The position offers a hybrid working model and a comprehensive benefits package

Job Summary

  • Mosaic Company values diversity, inclusion, and continuous development, offering an ideal career path for its professionals.
  • Responsibilities include end-to-end incident management, SLA monitoring, cross-functional coordination, and financial impact control.
  • The company offers a comprehensive benefits package including health insurance, dental, life insurance, and various assistance programs.

Matching Summary

Match Score: 85

Mosaic Company is seeking a Customer Service Analyst for its São Paulo or Uberaba locations, focusing on end-to-end incident management, SLA adherence, and cross-departmental coordination. Ideal candidates should possess a completed higher education degree, strong Office skills, and the ability to develop dashboards and reports, with English proficiency as a bonus. The position offers a hybrid working model and a comprehensive benefits package.

Skills & Requirements

Must-have

  • End-to-end incident management
  • SLA adherence and monitoring
  • Cross-functional coordination
  • Financial impact monitoring
  • Customer relationship management

Nice-to-have

  • Continuous process improvement
  • Diversity and inclusion advocate
  • Innovation through differences

Key Requirements

  • Completed higher education
  • Proficiency in Microsoft Office Suite
  • Ability to develop dashboards and reports

Work Rights

Not specified

Tailored Resume

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