(ind) Team Leader, Contact Center

Wlmqhght

India
1 year experience in contact center operations
Customer service practices
Data analytics and visualization tools
The role involves managing contact center operations and supporting new initiatives

Job Summary

  • The role involves managing contact center operations and supporting new initiatives.
  • You will implement process improvement plans and drive the improvement of existing processes.
  • The position emphasizes respect for individuals and fostering a positive associate and customer experience.

Matching Summary

The role involves managing contact center operations and supporting new initiatives.

Skills & Requirements

Must-have

  • 1 year experience in contact center operations
  • Customer service practices
  • Data analytics and visualization tools

Nice-to-have

  • Supervisory experience
  • Team management and collaboration
  • Process improvement techniques

Key Requirements

  • 1 year experience in retail or related area
  • 1 year's supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter