Technical Support Engineer

Athena Home Loans

Sydney, Australia
Hybrid
2-5 years customer-facing technology support experience
Expertise in apple ecosystem mac os and ios devices
Strong troubleshooting and root cause analysis skills
Athena is a fintech company transforming home loan lending by focusing on customer-centric solutions and reducing mortgage terms

Job Summary

  • Athena is a fintech company transforming home loan lending by focusing on customer-centric solutions and reducing mortgage terms.
  • The role involves collaborating with Technology and Business teams to drive self-service, automation, and strategic improvements for the workplace.
  • Employees enjoy an inclusive culture with hybrid working options, requiring three days in the office, alongside wellbeing programs and team perks.

Matching Summary

Athena is a fintech company transforming home loan lending by focusing on customer-centric solutions and reducing mortgage terms.

Skills & Requirements

Must-have

  • 2-5 years customer-facing technology support experience
  • Expertise in Apple ecosystem Mac OS and iOS devices
  • Strong troubleshooting and root cause analysis skills

Nice-to-have

  • Experience with Okta Office 365 and Atlassian tools
  • Knowledge of Jamf Kandji or similar device management services
  • Familiarity with Netskope and Crowdstrike security products

Key Requirements

  • 2-5 years work experience in fast-paced customer-facing roles
  • Essential experience with Apple hardware and operating systems
  • Commitment to working from the Sydney office 3 days per week

Work Rights

Not specified

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