Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service
Job Summary
Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service.
Create, implement, and review customer service strategy, ensuring quality, volume, and on-time delivery based on business standards and customer requests.
Develop and manage logistics operations to effectively control strong customer handling experience and worked on customer delivery planning.
Matching Summary
Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service.
Skills & Requirements
Must-have
Customer service strategy implementation
Order processing and delivery
Customer relationship management
Inventory management
Logistics and warehouse management
Nice-to-have
Operational excellence improvement
Cross-functional collaboration
Driving business growth
Key Requirements
Full time BE EE/ Diploma EE
Knowledge of SAP-SD/MM
Strong Customer handling Experience
Good knowledge of logistic and Warehouse Management