Verbal Complaints Specialist Ii

Platinum Eagle Mortgage LLC

Not specified
Excellent customer service skills
Verbal communication skills
Ability to resolve complaints quickly
Platinum Eagle Mortgage LLC is seeking a Verbal Complaints Specialist II to support their Performing Loan Servicing division by addressing consumer complaints and enhancing customer experience. The ideal candidate should possess strong customer service skills, familiarity with lending terminology, and experience in complaint resolution

Job Summary

  • Newrez is committed to investing in the growth and wellbeing of its employees.
  • The Verbal Complaint Specialist II plays a crucial role in resolving consumer complaints effectively.
  • Employees enjoy a comprehensive benefits package that supports their career and personal life.

Matching Summary

Match Score: 85

Platinum Eagle Mortgage LLC is seeking a Verbal Complaints Specialist II to support their Performing Loan Servicing division by addressing consumer complaints and enhancing customer experience. The ideal candidate should possess strong customer service skills, familiarity with lending terminology, and experience in complaint resolution.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Verbal communication skills
  • Ability to resolve complaints quickly
  • Experience with loan servicing

Nice-to-have

  • Problem-solving skills
  • Attention to detail
  • Ability to multi-task
  • Knowledge of mortgage processes

Key Requirements

  • High School Diploma or equivalent
  • 2-4 years of experience
  • Familiarity with lending-related terminology

Work Rights

Not specified

Tailored Resume

Cover Letter