Customer Experience Manager

Alma Health

Remote
Base: $96,000 - $105,000; bonus/equity: not specif...
Fully remote
Lead teams through ambiguity
Customer-centric support
Insurance and billing issues
Alma Health is seeking a Customer Experience Manager to lead a team focused on delivering exceptional support for mental health providers and their clients. The ideal candidate will have experience in operations and customer success, particularly in a regulated environment, and possess strong data-driven decision-making skills

Job Summary

  • Lead a team of associates and specialists to deliver customer-centric support at every touchpoint, particularly through complex product issues related to insurance and billing.
  • Leverage customer and team performance data to identify actionable insights and improvement opportunities, and collaborate with cross-functional teams to drive product and service enhancements.
  • We offer a remote-first environment with comprehensive benefits including health insurance, 401K, stipends for co-working and home office, and flexible PTO.

Matching Summary

Match Score: 85

Alma Health is seeking a Customer Experience Manager to lead a team focused on delivering exceptional support for mental health providers and their clients. The ideal candidate will have experience in operations and customer success, particularly in a regulated environment, and possess strong data-driven decision-making skills.

Salary

Base: $96,000 - $105,000; Bonus/Equity: Not specified; Benefits: Health insurance, 401K, stipends, flexible PTO

Skills & Requirements

Must-have

  • lead teams through ambiguity
  • customer-centric support
  • insurance and billing issues
  • drive continuous improvement
  • performance data analysis
  • operational efficiency targets

Nice-to-have

  • inclusive and growth-oriented initiatives
  • sustainable growth and development

Key Requirements

  • 3-5 years of work experience in operations, customer experience, or customer success
  • 2-4 years of people management experience (teams of 15+)
  • Experience with performance management
  • Experience structuring and interpreting data using analytics tools

Work Rights

Not specified

Tailored Resume

Cover Letter