Reservations Manager

Amanresorts International Pte. Ltd

Not specified; not specified; competitive benefits...
8-10 years reservations experience
3-5 years supervisory role
Luxury hospitality service standards
This role leads Aman's 24/7 Central Reservations Team to ensure seamless, high-touch experiences across 36 hotels in 28 countries

Job Summary

  • This role leads Aman's 24/7 Central Reservations Team to ensure seamless, high-touch experiences across 36 hotels in 28 countries.
  • The manager is responsible for overseeing daily reservation activity across voice, email, and digital channels while driving efficient conversion and operational excellence.
  • Candidates will collaborate with Revenue Management and property operations to align reservation strategies with pricing, campaigns, and special guest requests.

Matching Summary

This role leads Aman's 24/7 Central Reservations Team to ensure seamless, high-touch experiences across 36 hotels in 28 countries.

Salary

Not specified; Not specified; Competitive benefits including international career opportunities

Skills & Requirements

Must-have

  • 8-10 years reservations experience
  • 3-5 years supervisory role
  • Luxury hospitality service standards
  • CRS PMS CRM system proficiency
  • Multi-channel reservation management

Nice-to-have

  • International team structure experience
  • Revenue management collaboration
  • Upselling and cross-selling coaching
  • Group booking lead conversion
  • Commercial planning insights

Key Requirements

  • Bachelor's degree required
  • 8-10 years relevant experience
  • 3-5 years in managerial role
  • Strong organizational skills
  • Effective communication abilities

Work Rights

Not specified

Tailored Resume

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