3rd Party Service Specialist Ii

Philips

Nashville, TN, US
Base: $20.55 - $32.88ph; bonus/equity: annual ince...
Fully remote
Post-sales support
Customer interaction
Vendor interaction
Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed

Job Summary

  • Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.
  • Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business.
  • The hourly pay range for this position in Nashville, TN is $20.55 - $32.88, plus overtime eligibility.

Matching Summary

Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.

Salary

Base: $20.55 - $32.88/hour; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • post-sales support
  • customer interaction
  • vendor interaction
  • service dispatches
  • SAP, Salesforce, PVC/Voice Cloud
  • MS Office (Word/Excel)
  • Philips Healthcare product knowledge
  • FDA/internal audit readiness

Nice-to-have

  • customer experience passion
  • operational excellence focus
  • continuous development mindset
  • strong interpersonal skills
  • drive change and delight stakeholders

Key Requirements

  • 5+ years purchasing experience
  • Bachelor's degree in business or related field preferred
  • US work authorization required

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter