Design and deliver best-in-class customer communications and experiences across digital assets, uncovering opportunities that boost engagement while helping customers educate and protect themselves from scams and fraud
Job Summary
Design and deliver best-in-class customer communications and experiences across digital assets, uncovering opportunities that boost engagement while helping customers educate and protect themselves from scams and fraud.
Responsible for the execution and delivery of real-time, behaviourally driven communications across CommBank digital assets, ensuring customers receive relevant and timely messages.
Work closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications, and create digital behavioural segments for campaigns.
Matching Summary
Design and deliver best-in-class customer communications and experiences across digital assets, uncovering opportunities that boost engagement while helping customers educate and protect themselves from scams and fraud.
Skills & Requirements
Must-have
digital optimisation skills
customer journey focus
conversion drivers
Adobe Analytics
Adobe Target
Adobe Audience Manager
customer engagement processes
Nice-to-have
collaborative team focus
enthusiasm towards supporting projects
flexible working options
inclusion and respect culture
Key Requirements
Hands on experience with conversion optimisation platforms