Customer Outcome Manager

EPX

Nottingham, Nottinghamshire, United Kingdom
Hybrid
Customer journey testing programme
Develop and mentor testing team
Inform senior stakeholders
As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business

Job Summary

  • As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
  • This is a permanent position based in our Nottingham office with a hybrid working model.
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.

Matching Summary

As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.

Skills & Requirements

Must-have

  • Customer Journey testing programme
  • develop and mentor testing team
  • inform senior stakeholders
  • refine testing methodology
  • collaborate with insight providers

Nice-to-have

  • continuous improvement and excellence
  • actionable feedback and recommendations
  • building productive, cross business relationships
  • flexible working arrangements

Key Requirements

  • Outcome testing or Quality Assurance experience
  • experience in a regulated environment
  • Ability to lead a testing programme
  • self-identify process improvements
  • Great stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter