Customer Support Agent - Freelance Project

Invisible Expert Marketplace

Jamaica
$5ph
On-site
English fluency
Phone, email, live chat support
Zendesk and aircall proficiency
Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers

Job Summary

  • Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
  • Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans) and troubleshoot technical issues.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.

Matching Summary

Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.

Salary

$5/hour

Skills & Requirements

Must-have

  • English fluency
  • phone, email, live chat support
  • Zendesk and Aircall proficiency
  • retirement plan guidance
  • technical troubleshooting

Nice-to-have

  • AI-driven technology support
  • fast-paced environment experience
  • remote team collaboration

Key Requirements

  • High school diploma or equivalent
  • Previous customer service experience
  • Familiarity with retirement plans
  • Pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter