Helpdesk Representative

NCR Atleos

Onsite
Good knowledge of ms excel
Basic knowledge of networking
English and hindi communication skills
NCR Atleos is seeking a Helpdesk Representative to provide customer support, troubleshoot issues, and maintain customer satisfaction. The ideal candidate should possess strong analytical skills, knowledge of networking, and proficiency in English and Hindi, with a willingness to work flexible shifts

Job Summary

  • The role involves handling inbound calls from onsite CEs and supporting them to troubleshoot EJ issues.
  • Employees must maintain a positive, empathetic, and professional attitude while responding to customer requirements via email.
  • Candidates are expected to follow all compliance standards related to workflow and keep accurate records of interactions.

Matching Summary

Match Score: 75

NCR Atleos is seeking a Helpdesk Representative to provide customer support, troubleshoot issues, and maintain customer satisfaction. The ideal candidate should possess strong analytical skills, knowledge of networking, and proficiency in English and Hindi, with a willingness to work flexible shifts.

Skills & Requirements

Must-have

  • Good knowledge of MS Excel
  • Basic knowledge of networking
  • English and Hindi communication skills
  • Ability to work in shifts including weekends

Nice-to-have

  • Experience in EJ operations
  • Tech certifications in computers
  • Strong analytical and troubleshooting skills

Key Requirements

  • Any Graduate / Post Graduate degree
  • Must be able to work Morning/Afternoon/Night shifts
  • Proficiency in English and Hindi languages required

Work Rights

Not specified

Tailored Resume

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