Customer Service Agent With German And Italian (m/f/d)
Capita
Kraków, Poland
Competitive salary + performance bonus
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German and italian at min. c1 level
Customer oriented attitude
Excellent organizational and communication skills
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Capita is seeking a Customer Service Agent proficient in German and Italian to join their Kraków team. The role involves providing customer support through various channels, handling inquiries, and promoting products while ensuring high customer satisfaction.
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Job Summary
You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.
Supporting customers through different channels (inbound calls and messages), analysing and solving customer’s queries, and making changes to the system are key responsibilities.
Benefits include a competitive salary plus performance bonus, permanent contract, medical healthcare, group insurance, and multisport or MultiKafeteria benefit systems.
Matching Summary
Match Score: 75
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Capita is seeking a Customer Service Agent proficient in German and Italian to join their Kraków team. The role involves providing customer support through various channels, handling inquiries, and promoting products while ensuring high customer satisfaction.
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Salary
Competitive salary + performance bonus
Skills & Requirements
Must-have
German and Italian at min. C1 level
Customer oriented attitude
Excellent organizational and communication skills
Good knowledge of MS Office
Nice-to-have
Willingness to work in shifts
Opportunity to become Internal Trainer
Key Requirements
German and Italian at min. C1 level
Willingness to work in shifts (8:00-24:00, Monday-Sunday), 5 days a week, 40 hours per week