Competitive salary with bonus; not specified; not ...
Fully remote
Customer success account management
B2b saas manufacturing-focused
Negotiating renewals and upsells
This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon’s technology, and building long-term trusted relationships
Job Summary
This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon’s technology, and building long-term trusted relationships.
You will be the main point of contact for assigned customers, leading periodic business reviews, identifying expansion opportunities, negotiating renewals, and ensuring customer satisfaction and adoption of new functionality and modules.
Greycon is a global leader with over four decades of experience providing specialized software solutions for roll-based and flat-sheet manufacturing industries.
Matching Summary
This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon’s technology, and building long-term trusted relationships.
Salary
Competitive salary with bonus; Not specified; Not specified
Skills & Requirements
Must-have
Customer Success Account Management
B2B SaaS manufacturing-focused
Negotiating renewals and upsells
Client-facing commercial role
Managing complex enterprise customers
Nice-to-have
Proactive ownership of customer outcomes
Commercially savvy
Value-based negotiation ability
Strong communication and stakeholder management
Curious and fast learning
Key Requirements
3-5+ years in Customer Success, Account Management, or similar
Experience negotiating renewals, commercial contracts, or upsells
Strong communication skills with plant managers, operations leaders, and C-level stakeholders
Analytical mindset, comfortable discussing ROI and efficiency outcomes
Able to manage multiple complex enterprise customers simultaneously
Familiar with B2B SaaS, preferably manufacturing-focused
Work Rights
Must have legal right to work in country of residence