Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
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3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
** Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead their customer service team and ensure positive client interactions in a veterinary setting. The ideal candidate should have relevant experience in veterinary or human medical fields, strong leadership skills, and a commitment to exceptional service. **

Job Summary

  • The role requires a personable leader to ensure every client interaction results in a positive and memorable impression for both patients and owners.
  • Responsibilities include managing staff schedules, conducting interviews, auditing end-of-day procedures, and maintaining exceptional customer service standards across the team.
  • The company offers competitive pay, performance bonuses, 401(k) matching, CE allowances, and a supportive environment focused on employee growth and well-being.

Matching Summary

Match Score: 75

** Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead their customer service team and ensure positive client interactions in a veterinary setting. The ideal candidate should have relevant experience in veterinary or human medical fields, strong leadership skills, and a commitment to exceptional service. **

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Knowledge of animal handling and patient care
  • Experience with computerized scheduling programs

Nice-to-have

  • Human medical field experience
  • Degree in veterinary or relevant field
  • 1 year of leadership experience
  • Compassionate and energetic personality
  • Ability to foster professional growth

Key Requirements

  • Minimum 3 years of customer service experience
  • Minimum 1 year of veterinary medicine experience
  • High school diploma required
  • Preferred: Degree in veterinary or relevant field
  • Preferred: 1 year of leadership experience

Work Rights

Not specified

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