Policy Service Officer Ii

QBE North America

**
Bachelor's degree or equivalent experience
1 year relevant experience required
Regulatory compliance with sira and rms
** QBE North America is seeking a Policy Service Officer II to provide exceptional customer service and support in handling policy inquiries, billing questions, and ensuring compliance with regulations. The ideal candidate will possess strong communication skills and have a background in customer service, particularly in insurance or banking. **

Job Summary

  • The role involves providing comprehensive customer service by answering inquiries regarding products, processes, and policies for underwriters and agencies.
  • Employees must ensure 100% regulatory compliance with state government bodies like SIRA and RMS while maintaining strict security standards for credit cards.
  • The position requires managing premium objections during renewals and providing new quotes while protecting the QBE brand reputation.

Matching Summary

Match Score: 75

** QBE North America is seeking a Policy Service Officer II to provide exceptional customer service and support in handling policy inquiries, billing questions, and ensuring compliance with regulations. The ideal candidate will possess strong communication skills and have a background in customer service, particularly in insurance or banking. **

Skills & Requirements

Must-have

  • Bachelor's Degree or equivalent experience
  • 1 year relevant experience required
  • Regulatory compliance with SIRA and RMS
  • Secure credit card handling procedures
  • Duty of Disclosure reading compliance

Nice-to-have

  • Call center experience in insurance or banking
  • Billing experience preferred
  • Proficiency in Guidewire and ANUBIS systems
  • Strong stakeholder relationship management
  • Positive and professional demeanor

Key Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • 1 year relevant experience
  • US work authorization required

Work Rights

Not specified

Tailored Resume

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