Customer Banking Specialist Relief - Central Victoria Area
CommSec
Warrnambool, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and provide options through education & demonstration of our in-branch technology and digital banking options.
We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality with excellent communication skills and the ability to articulate financial terms in a clear way.
Matching Summary
As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Provide effective solutions
Champion processes and procedures
Nice-to-have
Interest in financial wellbeing
Ability to ask the right questions
Act with integrity
Place customer at the centre
See the big picture for customers
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to articulate financial terms
Ability to work in a busy retail environment
Genuine interest in building a career with CommBank