Handle a queue of support cases, prioritizing issues based on severity and customer impact
Job Summary
Handle a queue of support cases, prioritizing issues based on severity and customer impact.
Our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Handle a queue of support cases, prioritizing issues based on severity and customer impact.
Skills & Requirements
Must-have
SaaS Enterprise software support
Investigate and diagnose issues
Build customer relationships
Collaborate with Product Managers
Analyze log files
Basic SQL syntax knowledge
Nice-to-have
Creative approach to problem-solving
Eager to learn and support colleagues
Experience with web service integrations
Experience with health monitoring tools
Key Requirements
3+ years of experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages