Call Centre Agent

CROWNE PLAZA CHANGI AIRPORT

Singapore, SG
Competitive salary; not specified; full uniform, r...
Rotating shifts (morning, afternoon, night) - 5 days a week
Rotating shift availability including nights and weekends
Prompt handling of guest inquiries and complaints
Confidential message delivery and coordination
The Call Centre Agent position at Crowne Plaza Changi Airport focuses on delivering exceptional guest experiences by managing inquiries and room bookings through various communication channels. Candidates should be flexible in working shifts and possess a proactive attitude toward guest service

Job Summary

  • The role involves delivering exceptional guest experiences by promptly addressing inquiries and resolving complaints.
  • Employees must be available for rotating shifts including mornings, afternoons, and nights over weekends and public holidays.
  • The company offers a competitive salary, full uniform, impressive room discounts, and comprehensive training.

Matching Summary

Match Score: 85

The Call Centre Agent position at Crowne Plaza Changi Airport focuses on delivering exceptional guest experiences by managing inquiries and room bookings through various communication channels. Candidates should be flexible in working shifts and possess a proactive attitude toward guest service.

Salary

Competitive salary; Not specified; Full uniform, room discounts, training benefits

Skills & Requirements

Must-have

  • Rotating shift availability including nights and weekends
  • Prompt handling of guest inquiries and complaints
  • Confidential message delivery and coordination

Nice-to-have

  • Proactive approach to guest requests
  • Knowledge of Singapore tourist locations
  • Enthusiasm for learning new skills

Key Requirements

  • Minimum 'O' Levels or equivalent education
  • At least 1 year of related work experience
  • Commitment to rotating working shift hours

Work Rights

Not specified

Tailored Resume

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