Escalations Agent

Europcar Inc

Tullamarine, Victoria, Australia
Competitive salary pyckage; cash rewards via refer...
Minimum two years customer service experience
Previous administration experience required
Intermediate computer skills in word and excel
This role is responsible for resolving complex customer queries and ensuring customer satisfaction and loyalty within the Escalations team

Job Summary

  • This role is responsible for resolving complex customer queries and ensuring customer satisfaction and loyalty within the Escalations team.
  • The successful candidate will act as the main point of contact for handling escalations and high risk claims while managing departmental inbox allocation.
  • Employees enjoy significant discounts on car rentals, pet insurance, and access to mental fitness resources like the Calm App.

Matching Summary

This role is responsible for resolving complex customer queries and ensuring customer satisfaction and loyalty within the Escalations team.

Salary

Competitive salary package; Cash rewards via referral program; Employee discounts on rentals and insurance

Skills & Requirements

Must-have

  • Minimum two years customer service experience
  • Previous administration experience required
  • Intermediate computer skills in Word and Excel

Nice-to-have

  • Clear confident written and verbal communication
  • Excellent problem solving and decision making abilities
  • Ability to coordinate multiple tasks under tight deadlines

Key Requirements

  • 2 years customer service experience
  • Administration experience
  • Intermediate Word and Excel skills

Work Rights

Not specified

Tailored Resume

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