[한국화이자제약] Medical Information Customer Experience Specialist（1 Year Contract）

한국화이자제약

Hybrid
Provide medical information to patients and hcps
Handle inquiries in english or korean
Document adverse events and complaints
Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean

Job Summary

  • Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean.
  • Responsible for onboarding customers to preferred Pfizer channel platforms and serving as the voice of customers to simplify and improve processes.
  • May contribute to content creation, participate in MI projects, and support training of team members and PCO colleagues.

Matching Summary

Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean.

Skills & Requirements

Must-have

  • Provide medical information to patients and HCPs
  • Handle inquiries in English or Korean
  • Document adverse events and complaints
  • Work in a virtual, matrixed environment
  • Fluent in English and Korean

Nice-to-have

  • Customer-centric experience orchestration
  • Onboarding customers to Pfizer platforms
  • Voice of the customer for process improvement
  • Participate in MI pillar projects

Key Requirements

  • Healthcare Professional or Life Science Degree
  • 1-2 years experience in Medical Information
  • Experience in patient/health counselling
  • Ability to work in a home office, virtual environment

Work Rights

Not specified

Tailored Resume

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