Part Time - Food Service - Customer Service Team Lead
Bordenstein Lab
Hybrid
Train and coach operational staff
Manage evening and weekend shifts
Resolve escalated customer complaints
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, and food service workers
Job Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, and food service workers.
The role requires maintaining knowledge of University customer service policies while investigating and handling complex escalated issues in a timely manner.
This position offers primarily evening and weekend hours ranging from 20 to 24 hours per week for the Fall 2025 and Spring 2026 Academic Year.
Matching Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, and food service workers.
Skills & Requirements
Must-have
Train and coach operational staff
Manage evening and weekend shifts
Resolve escalated customer complaints
Enforce dress and appearance standards
Operate POS and ticketing systems
Nice-to-have
Knowledge of university policies
Experience with personnel discipline
Vendor communication skills
Strong organizational abilities
Key Requirements
Successful completion of background check(s)
Current Penn State employee or student status preferred