Senior Service Management Consultant

Accenture

Fully remote
Itsm transformations
Incident, problem, change management
Itil 4 or cobit frameworks
Lead maturity assessments and build roadmaps for capability building

Job Summary

  • Lead maturity assessments and build roadmaps for capability building.
  • Opportunities to lead real-world initiatives that enhance IT service efficiency and operational excellence.
  • Engagement in cross-functional collaboration where your expertise shapes service delivery improvements.

Matching Summary

Lead maturity assessments and build roadmaps for capability building.

Skills & Requirements

Must-have

  • ITSM transformations
  • Incident, Problem, Change Management
  • ITIL 4 or COBIT frameworks
  • ServiceNow platform
  • process mining and analytics
  • cross-functional collaboration
  • Polish and English fluency

Nice-to-have

  • adaptable and resilient
  • business-minded focus on ROI
  • intellectually curious
  • thrive when plans change

Key Requirements

  • 5-8 years in IT Service Management
  • 2+ years in consulting or client-facing advisory
  • ITSM transformations impacting 500+ users or multiple countries
  • Experience across different industries
  • Ability to work independently as SME

Work Rights

Not specified

Tailored Resume

Cover Letter