Manager, Technical Service

Noahmedical

Remote, US
Not specified; not specified; not specified
Remote
Oversee equipment installations and preventative maintenance
Manage us based field service engineers team
Establish kpis and monitor service levels
Noah Medical is seeking a Manager, Technical Service to lead their Field Service and Service Operations team in a remote role. The ideal candidate will be responsible for overseeing installations, maintenance, and technical support while ensuring high customer satisfaction, with expected travel up to 50% within the US

Job Summary

  • Noah Medical is building the future of medical robotics targeting early diagnosis and treatment across multiple indications.
  • The Manager will oversee equipment installations, ongoing preventative maintenance, and technical support to minimize downtime and maximize customer satisfaction.
  • This role requires a hands-on leader who can manage a team of US-based engineers while traveling up to 50% of the time.

Matching Summary

Match Score: 85

Noah Medical is seeking a Manager, Technical Service to lead their Field Service and Service Operations team in a remote role. The ideal candidate will be responsible for overseeing installations, maintenance, and technical support while ensuring high customer satisfaction, with expected travel up to 50% within the US.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee equipment installations and preventative maintenance
  • Manage US based Field Service Engineers team
  • Establish KPIs and monitor service levels
  • Recruit and hire service staff
  • Ensure optimum equipment uptime for customers
  • Travel up to 50% within the United States

Nice-to-have

  • Experience in robotic surgery industry
  • Strong customer-facing culture champion
  • Ability to interact with clinical staff
  • Feedback loop to R&D for design improvements
  • Support sales seminars and trade shows

Key Requirements

  • Management experience for Field Service teams
  • US citizenship or work authorization required
  • Willingness to travel up to 50% domestically

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter