Fire Area Service Support Coordinator

Johnson Controls OpenBlue

Base: $26.44- $36.53; bonus/equity: not specified;...
Coordinate customer service requests
Schedule and dispatch technicians
Analyze technical team performance
Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads

Job Summary

  • Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.
  • Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
  • This position includes a competitive benefits package.

Matching Summary

Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.

Salary

Base: $26.44- $36.53; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits

Skills & Requirements

Must-have

  • Coordinate customer service requests
  • Schedule and dispatch technicians
  • Analyze technical team performance
  • Communicate action plans to customers
  • Reconcile service requests daily

Nice-to-have

  • Develop long-term customer relationships
  • Participate in business review meetings
  • Facilitate administration of warranty claims

Key Requirements

  • Associate's degree preferred
  • High school diploma or equivalent required
  • 2-4 years of service industry experience
  • Strong organizational and attention to detail skills
  • Strong interpersonal skills
  • Ability to handle a large and diverse number of projects
  • Prioritize work activities based upon financial impact

Work Rights

Not specified

Tailored Resume

Cover Letter