The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web
Job Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess proven leadership skills in managing teams within the insurance or financial services industry with a focus on customer service.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Skills & Requirements
Must-have
Day-to-day team supervision
Customer service representative management
SLA and metrics adherence
Stakeholder management across functions
In-person office collaboration
Nice-to-have
Growth and transformation mindset
Strong analytical problem-solving abilities
Effective interaction with senior management
Commitment to inclusive culture
Key Requirements
Bachelor degree required
Over 3 years experience in insurance/financial services or call center
IIQE 1 and 2 license is a plus
Proficient in spoken and written English and Chinese including Putonghua